Refund/Cancellation Policy
Refunds/Cancellation
Under no circumstances will refunds be given for a period of time already passed.
Cancellations and/or freezes of plans that have not reached their completion date may be granted on a case by case basis at our discretion, in the event of unforeseen personal circumstances. In these instances, if a refund or freeze is granted, it will only apply to the period of time remaining in the package, not that which has already passed.
Refunds may take 3-5 business days to process. If you were granted a refund and have not received it within this timespan, please contact us.
In order to request to freeze or cancel you must email wally@sweatandjoy.ca and include:
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Your name
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Your email address associated with your account
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Specification of request for either freeze or cancellation
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Reason for request
Payments and Purchases
All purchases/payments made through our website/online payment platform are subject to our refund and billing policies. We reserve the right to cancel any payment at our discretion.
Changes to Terms
We reserve the right to update these terms and conditions at any time. An updated effective date will also be posted on this page. Continued use of our website/virtual coaching platform/services constitutes acceptance of the revised terms.